Warranty and Return Conditions

Warranty conditions
All products are under the manufacturer's warranty unless otherwise stated. In order for the warranty conditions to be valid, you should definitely check the product during the cargo delivery. When you see a damage, keep a record and do not get the product. Changes made on the product, deformation of the product or deterioration of the original design of the product are not covered by the warranty.

Product Return Policy
If the product you purchased on our site is found to be faulty, you must contact us from the online support section on our page, within 7 days from the delivery date at the latest. Following this information, the faulty product that you will send to us with the cargo company will be replaced with a new one. If the ordered product defect is caused by the use of the customer or the product has been used within 7 days, the product cannot be returned or exchanged. As the product return and replacement conditions, the practices in accordance with the Law on the Protection of the Consumer No. 4077 are essential. When the sent product is wanted to be returned, the waybill, invoice etc. sent with the package. The documents must be sent with the product completely. In return transactions, the shipping fee belongs to the customer.

Please use our warehouse address below for your return shipments. Otherwise, your returns will not reach us.

Return shipping warehouse address:

Company Name: BHAVA COSMETICS

Phone:0539 619 2998